Tuesday, August 5, 2014

Corporate sexism rant - Part Deux

I had a rant a week or so ago because not long after I signed up for private banking, Chase sent mail to my house (the one upon which I hold the title and the mortgage solely in my name, not to mention the investment account solely in my name, the fact that I WAS THE PERSON WHO SIGNED THE PRIVATE BANKING AGREEMENT SOLELY IN MY NAME etc) addressed thusly:

Josh, you might remember, is my son. Not my husband. My college aged son. He is, however, the only person with the name Littman in this household who happens to have the XY chromosome. You will note that this letter wasn't addressed to my daughter (who also has an account at the same bank linked to mine over which I have co-signing authority) and myself. It was addressed to my SON and myself.  Remember this fact for later. It is important and relevant.

After I ranted about this on Twitter, Chase's customer service department asked that I follow them so I could DM them some info. They said they would bump this up to their Executive Office and they were taking it very seriously. 

"Good!" I thought. "So they bloody well should!"  

If you read my previous post, you'll see that this kind of thing is an all too common occurrence for women, and it PISSES US THE FRICK OFF. 

Well, this morning I opened the letter from Chase's Executive Office that was supposed to put this situation to rights and well...to say it didn't is an Understatement of Epic Proportions. 

To say that Ms. DeLeon has missed the point is being kind to missing the point. Technically she is correct. Yes, I am the secondary signer on my son's accounts, because they were set up when he was a minor, so yes, hello, DUH! 

But this is completely missing the MAJOR POINT of my complaint, which is this was a mailing from CHASE PRIVATE BANKING and *I* am the Private Banking Client, NOT my son! He is the secondary client at Chase Private Banking. I am the primary client. He is just along for the ride because HIS ACCOUNTS ARE LINKED TO MINE. I made this very clear in my DM's to Customer Service on Twitter. But somehow that doesn't seem to matter. And it's curious that they sent it addressed to my son and not to my daughter. After all, she has accounts linked to mine, and I'm the secondary signer on her accounts, too? So out of three Littmans living at this address, Chase chose to send this letter addressed not to me, the Private Banking Client, the mortgage holder, the investment account holder, the savings account holder. Not to my daughter, a checking and savings account holder linked to mine over which I am a secondary signer. No, they chose to send it to my son, the male name over which I have secondary signing authority, but then claim that there is no sexism involved at all. 

If this is really Chase's response to an accusation of sexism ie/ we can send letters to your son who isn't the primary client as if he is the primary client, instead of you, the woman, who IS-  and not only that we can tell you you're wrong because when he was of the age to be allowed to set up a checking account, you did so in order to teach him financial responsibility with you as secondary signer, I'm going to start thinking about moving banks. And that investment account I just set up with you guys?  I already have a broker elsewhere who knows better than to be sexist with me. I'm sure he'll appreciate having some extra capital to invest for me, along with the commissions and fees. The ones that you will lose. 

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